Return / Exchange and Warranty

Please read this page carefully before contacting us.

【Precautions】
1. Please note that the original shipping cost is non-refundable.
2. For pens, the included converter and other parts must be free of ink and dirt.
It can only be returned if all tags and accessories are intact.
3. If you do not meet the above conditions, we cannot guarantee a full refund or exchange.
It is considered that the product has been used.
4. The customer is responsible for the shipping and handling charges and handling charges for returns and exchanges when the product is considered to be used. be careful.
5. In the case of exchange, if the price is different from the exchanged product, it will be calculated accordingly and added / subtracted.

【Return】
・ We have a 30-day return policy.
・ You can apply for a return within 30 days of receiving the item.

Target of returns
・ If the product is damaged or has a problem
・ In the case of defective products
・ It is different from the pen tip you ordered
・ It is different from the purchased color.

※We do not accept returns for customer convenience.
  Please note.

Return policy
・ Same condition as when the product was received
・ Tagged
・ All accessories are included
・ Must be in the original package

To start returning, please contact us on this site or DM us on our official Instagram (@jp__select).
Please fill in the following contents to return.

・ Please tell us that you would like to return the item.
・ Name (full name)
·order number
・ Model number or name of returned product
・ Explanation of product status
・ Product photo

If your return is accepted, we will send you a return label and details on how and where to ship the package.

We will let you know if the refund has been approved after we have received the return and inspected it.
If approved, you will be automatically refunded using your original payment method.
Please note that it may take some time for your bank or credit card company to process the refund and get the refund.

 ※We do not accept returns for products returned to us without contact.
If you have any questions about returns, please contact us at this site or DM our official Instagram (@jp__select).

【Exchange】
At our shop, we mainly sell limited-edition products.
If the item is out of stock, the item cannot be exchanged, so we will refund it.

Target of exchange
・ If the product is damaged or has a problem
・ It is different from the pen tip you ordered
・ It is different from the purchased color.

※We do not accept exchanges for customer convenience.
  Please note.

terms of exchange
・ Same condition as when the product was received
・ Tagged
・ All accessories are included
・ Must be in the original package

To start the exchange, please contact us on this site or DM us on our official Instagram (@jp__select).
Please fill in the following contents to exchange.

・ Please tell us that you would like to exchange it.
・ Name (full name)
·order number
・ Model number or name of replacement product
・ Explanation of product status
・ Product photo

If the exchange is accepted, we will send you a return label and details on how and where to ship the package.

We will let you know if the exchange has been approved after we have received the return and inspected it.
If approved, we will notify you and send you the same item.
※We do not accept exchanges for products returned to us without contact.

【Fountain pen warranty】
Please refer to the instruction manual enclosed with the product for warranty.
Official warranty from the manufacturer is provided for all items.
We will assist you in repairing or replacing the product with the manufacturer.

※The warranty does not cover defects or damage caused by improper use or incorrect maintenance.
If the product is not covered by the warranty, the return shipping fee will be borne by the customer.
If it is within the warranty period, it will be covered by the warranty, so please read the warranty carefully before contacting us.